OnetapBusiness OS
Questions

Frequently asked questions

Everything you need to know about Onetap Business OS, the trial, licensing, data isolation and support.

What is Onetap Business OS?

Onetap Business OS is one connected business operating system that runs your sales, CRM, purchases, inventory, finance, communication, documents and reporting from a single dashboard, instead of separate disconnected tools.

Do you have a referral programme?

Yes. Every customer gets a personal referral link in Billing → Upgrade. A business that signs up through it gets 10% off an annual or 3-year plan, and once they have paid you receive a single-use 10% coupon toward your own next annual or 3-year renewal. The reward is a coupon toward your subscription, not a cash payout, and it is issued after their payment is verified.

Who is it for?

It suits trading, distribution, wholesale, retail, manufacturing, service businesses and agencies — any small or growing business that wants one connected system to run operations.

What is the difference between a SaaS subscription and a One-Time License?

A SaaS subscription is a recurring monthly, yearly or 3-year plan on our hosted platform. A One-Time License is a single upfront payment for the right to use the agreed functionality. Both give you your own isolated workspace; the difference is how you pay.

How does the trial work?

Onetap Business OS has a 7-day trial for ₹99 — a paid trial, not a free one. You pay ₹99 securely, your own isolated workspace is provisioned automatically once the payment is verified, and you get full access for 7 days. Access ends automatically when the trial expires unless you subscribe to a paid plan.

What happens after I pay the ₹99 trial?

After your ₹99 payment is verified on our server, your business (tenant) and owner admin account are created automatically, a 7-day trial subscription is activated, your entitlements are switched on, and you receive a confirmation email with a secure sign-in link — no manual steps.

What happens after the trial ends?

When the 7-day trial expires, access is paused until you subscribe. Subscribe to an eligible plan — Standard Annual, Business Annual, a 3-Year subscription, or a One-Time License — and you receive 1 additional month free on top of the period you buy (month-to-month plans don't include the bonus). Your data is always retained.

How many users can I have?

The Standard plan includes up to 5 users and Business up to 25; these are configurable per plan. Enterprise arrangements are available by contacting sales.

Can I upgrade, downgrade or cancel?

Yes. You can convert the trial to a paid plan and change plans; subscriptions are recurring and can be cancelled. One-time licenses are a single upfront purchase.

What happens if my subscription expires?

Access is controlled on the server. If a subscription lapses or the trial expires, access to the product is paused until it is renewed — your data is retained.

Is my data separate and protected?

Yes. Each business is a separate tenant and your data is scoped to your own company on the server. You never see another business's data, and other businesses never see yours.

Can I export my data?

Yes. The product includes CSV import/export for core records such as products, parties, leads and inventory.

Is GST supported?

Yes. The product is built for Indian businesses with GST-compliant invoicing, HSN summaries, GSTR-ready exports, the Indian financial year and INR.

Do you support WhatsApp, email and SMS?

Yes. Outbound communication supports email, WhatsApp and SMS through one system, with per-business message templates, where those channels are configured.

Can I use it for my industry?

The product is industry-agnostic. Food packaging is simply the reference business that runs on it; trading, distribution, manufacturing, retail and services are all supported.

Is a demo available?

Yes. You can request a demo from the contact page, or simply start the 7-day ₹99 trial and explore the product yourself.

How do I contact support?

You can reach us at support@onetapos.com for support and info@onetapos.com for sales enquiries.

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